FAQs and Customer Care

What currency do you use?

All prices are in New Zealand Dollars (NZD) and include GST.

Do you ship internationally?

We ship across New Zealand and to Australia. Free NZ shipping on orders over $100; otherwise, it's $10. Australian orders are a flat rate of $20.

How long will my order take to arrive?
  • New Zealand: 2–5 business days (rural may take 1–2 days longer)
  • Australia: 5–10 business days

Tracking details will be emailed on dispatch.

Are your garments made in NZ?

Yes — every piece is designed and made right here in New Zealand.

Can I return or exchange an item?

Current season: Returns and exchanges accepted within 14 days of delivery. Items must be unworn, unwashed and with tags attached.

Outlet items: Sold as is — no returns, refunds, or exchanges unless the item is faulty. Please check sizing and descriptions carefully.

To request a return or report a fault, email hello@bittermoon.co.nz with photos and your order number within 7 days of receiving your item.

How do I know if something’s in stock?

If a size or colour isn’t listed, it’s currently sold out. Please get in touch regarding interest in specific styles out of stock. 

What payment methods do you accept?

We accept Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay, Shop Pay, and Union Pay. Orders must be paid in full before dispatch.

Do you sell gift vouchers?

Yes — we offer digital gift vouchers delivered instantly via email.

Can I track my order?

Yes — you'll receive a tracking link via email as soon as your order ships.

How should I care for my Bittermoon pieces?

Please follow the care instructions on the garment label. If you’re unsure, feel free to email us with your questions.