Refund policy

Current season: Returns and exchanges accepted within 14 days of delivery. Items must be unworn, unwashed and with tags attached.

Outlet items: Sold as is — no returns, refunds, or exchanges unless the item is faulty. Please check sizing and descriptions carefully.

To request a return or report a fault, email hello@bittermoon.co.nz with photos and your order number within 7 days of receiving your item.